Terms of Service

Effective Date: July 15, 2026

OVERVIEW

Welcome to Prime Sole.

Throughout these Terms of Service, the terms "Prime Sole," "we," "our," and "us" refer to Prime Sole and its online store. Our website is powered by Shopify, which provides the eCommerce platform that allows us to offer our products and services to customers.

These Terms of Service govern your access to and use of our website, including all products, services, content, features, tools, and information made available through our online store (collectively referred to as the "Services").

By accessing, browsing, or using our Services, or by placing an order through our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Refund & Return Policy.

If you do not agree with these Terms, you should not access or use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state or place of residence, or that you have obtained permission from a parent or legal guardian where applicable.

To purchase products or access certain features of our website, you may be asked to provide personal information including your name, email address, billing details, shipping address, and payment information.

You agree that all information you submit is accurate, complete, and up to date. Providing false or misleading information may result in cancellation of your order or suspension of your account.

If you create an account with Prime Sole, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Accounts may not be transferred, shared, sold, or assigned to another person without our written permission.

We reserve the right to suspend or terminate any account that violates these Terms or is used for fraudulent or unlawful activities.

SECTION 2 – PRODUCTS & PRODUCT INFORMATION

Prime Sole strives to display accurate descriptions, images, specifications, and pricing for every product offered on our website.

However, actual product colors and appearance may vary depending on your device, monitor settings, lighting conditions, or browser configuration.

While we make every effort to ensure product information is accurate, we do not guarantee that all descriptions, images, pricing, or other content on our website will always be error-free, complete, or current.

We reserve the right to:

• Update product descriptions without prior notice.

• Modify prices at any time.

• Limit quantities available for purchase.

• Discontinue any product without notice.

• Refuse sales based on inventory availability or operational requirements.

Product availability displayed on our website does not guarantee that an item will remain in stock until your order has been confirmed.

SECTION 3 – ORDERS

When you place an order through Prime Sole, you are submitting an offer to purchase the selected products.

Your order is not considered accepted until payment has been successfully authorized and you receive an order confirmation from us.

Prime Sole reserves the right to:

• Accept or reject any order.

• Cancel orders suspected of fraud or unauthorized activity.

• Limit purchase quantities.

• Correct pricing or product information errors before processing an order.

If we are unable to fulfill your order, we will notify you using the contact information provided during checkout and issue a refund where applicable.

Customers are responsible for carefully reviewing all order details before completing their purchase. Once an order has entered processing, cancellation or modification may not always be possible.

All purchases are subject to our Refund & Return Policy.

Products sold through Prime Sole are intended for personal use only and may not be purchased for unauthorized commercial resale unless expressly approved by us.

SECTION 4 – PRICING & PAYMENT

All prices displayed on our website are shown in United States Dollars (USD) unless otherwise specified.

Prices, discounts, promotions, and product availability may change without prior notice.

The price charged for your purchase will be the price displayed at the time your order is successfully placed.

Customers agree to provide valid, complete, and accurate billing and payment information when placing an order.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.

• The payment information provided is accurate.

• Sufficient funds are available to complete the purchase.

Prime Sole reserves the right to cancel any order if payment cannot be successfully verified or processed.

Applicable taxes, if any, will be calculated during checkout in accordance with applicable laws.

SECTION 5 – SHIPPING & DELIVERY

Prime Sole works with trusted shipping carriers to deliver orders throughout the United States.

Estimated processing and delivery times are provided for convenience only and should not be considered guaranteed delivery dates.

Delivery schedules may occasionally be affected by factors beyond our control, including carrier delays, severe weather, natural disasters, holidays, incorrect shipping information, or other unforeseen circumstances.

Once your order has been transferred to the shipping carrier, responsibility for delivery passes to the carrier. While we will gladly assist in resolving shipping issues whenever possible, Prime Sole cannot guarantee carrier performance or delivery schedules.

For complete information regarding shipping methods, processing times, delivery estimates, lost packages, and shipping responsibilities, please refer to our Shipping Policy available on our website.

SECTION 6 – INTELLECTUAL PROPERTY

All content available on the Prime Sole website, including but not limited to text, graphics, logos, icons, product images, videos, audio, page layouts, designs, software, and other materials, is the exclusive property of Prime Sole, its licensors, or its content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

These Terms grant you a limited, non-exclusive, and non-transferable right to access and use our website solely for personal, lawful, and non-commercial purposes.

Without our prior written permission, you may not:

• Copy, reproduce, distribute, or republish any content from our website.

• Modify or create derivative works based on our content.

• Use our trademarks, logos, branding, or product images for commercial purposes.

• Download, scrape, or extract website content for resale or redistribution.

Any unauthorized use of our intellectual property may result in legal action to the fullest extent permitted by law.

SECTION 7 – THIRD-PARTY TOOLS

Our website may provide access to tools, applications, or services operated by independent third-party providers. These tools are offered solely for your convenience.

Prime Sole does not own, monitor, or control these third-party services and makes no representations or warranties regarding their functionality, availability, security, or accuracy.

Your use of any third-party tools is entirely at your own risk and subject to the terms and privacy policies of the respective providers.

We may introduce additional tools or website features in the future. Any new features or services made available through our website will also be governed by these Terms of Service unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Prime Sole.

These links are provided for informational or convenience purposes only.

Prime Sole is not responsible for:

• The accuracy of third-party content.

• Products or services offered by third parties.

• Privacy practices of external websites.

• Any loss or damage resulting from your use of third-party websites.

Before making purchases or sharing personal information on any external website, we encourage you to carefully review their terms and privacy policies.

Your interactions with third-party websites are solely between you and the respective third party.

SECTION 9 – SHOPIFY PLATFORM

Prime Sole operates its online store using the Shopify eCommerce platform.

Although Shopify provides the technology that powers our website, all products sold through this store are offered directly by Prime Sole.

Any purchase you make through our website creates a transaction between you and Prime Sole—not between you and Shopify.

To process orders, payments, and website functionality, certain information may be processed by Shopify in accordance with Shopify's own policies and security standards.

Prime Sole is solely responsible for customer service, product fulfillment, returns, exchanges, and order-related support.

SECTION 10 – PRIVACY

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our Services, you consent to the collection, storage, processing, and use of your information as described in our Privacy Policy.

Because our website is hosted on Shopify, certain information may also be processed by Shopify and its trusted service providers to facilitate website operations, payment processing, fraud prevention, and order fulfillment.

For more detailed information about how we collect, use, store, and protect your personal information, please refer to our Privacy Policy available on our website.

SECTION 11 – FEEDBACK & USER SUBMISSIONS

We appreciate any suggestions, ideas, comments, reviews, or other feedback you choose to share with Prime Sole.

By submitting feedback, reviews, images, testimonials, or other content through our website, email, social media, or other communication channels, you grant Prime Sole a non-exclusive, worldwide, royalty-free, perpetual, and transferable license to use, reproduce, modify, publish, display, distribute, and promote such content for business, marketing, or operational purposes without additional compensation, unless prohibited by applicable law.

By submitting any content, you confirm that:

• You own the content or have the legal right to share it.

• Your submission does not infringe upon the intellectual property or privacy rights of any third party.

• The information provided is accurate and truthful.

• Your submission does not contain unlawful, abusive, defamatory, obscene, misleading, or harmful material.

Prime Sole reserves the right, but is not obligated, to review, edit, remove, or refuse any user-submitted content that violates these Terms or is considered inappropriate, offensive, fraudulent, or unlawful.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS

Although we strive to ensure that all information on our website is accurate and up to date, occasional errors, inaccuracies, or omissions may occur.

These may relate to, but are not limited to:

• Product descriptions

• Product images

• Pricing

• Promotions or discounts

• Inventory availability

• Shipping costs

• Delivery estimates

• Technical information

Prime Sole reserves the right to correct any errors, update information, modify product details, or cancel orders if inaccurate information has affected an order, even after an order has been placed.

If your order is cancelled due to an error, any payment received will be refunded to your original payment method.

We apologize for any inconvenience such corrections may cause and appreciate your understanding.

SECTION 13 – PROHIBITED USES

You agree to use our website and Services only for lawful purposes and in accordance with these Terms.

You may not use our website to:

• Violate any applicable local, state, federal, or international laws.

• Engage in fraudulent or deceptive activities.

• Upload or distribute viruses, malware, or other harmful software.

• Attempt to gain unauthorized access to our systems or servers.

• Collect or misuse personal information belonging to other users.

• Spam, scrape, crawl, or copy website content without permission.

• Infringe upon our intellectual property rights or the rights of others.

• Interfere with the operation, security, or performance of our website.

• Harass, threaten, abuse, or impersonate any individual or organization.

• Use our website for unauthorized commercial purposes or resale activities.

Any violation of these Terms may result in the suspension or permanent termination of your access to our Services without prior notice.

Prime Sole also reserves the right to pursue legal remedies where appropriate.

SECTION 14 – TERMINATION

Prime Sole reserves the right to suspend, restrict, or terminate your access to our website or Services at any time, with or without notice, if we believe you have violated these Terms of Service, engaged in fraudulent activity, or used our Services in a manner that may harm our business, customers, or partners.

Termination of your access does not relieve you of any outstanding payment obligations or other responsibilities incurred before termination.

The provisions relating to intellectual property, limitation of liability, indemnification, governing law, dispute resolution, privacy, and any other provisions that are intended to survive termination shall remain in full force and effect after your access has ended.

SECTION 15 – DISCLAIMER OF WARRANTIES

Prime Sole provides its website, products, content, and Services on an "AS IS" and "AS AVAILABLE" basis, to the fullest extent permitted by applicable law.

While we make every reasonable effort to provide accurate information and reliable services, we do not guarantee that:

• Our website will always be available without interruption.

• The Services will be completely error-free or secure.

• Product descriptions or website content will always be accurate or current.

• Any defects or technical issues will be corrected immediately.

• Our website will always be free from viruses, malware, or other harmful components.

Except where prohibited by law, Prime Sole disclaims all express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Your use of our website and Services is entirely at your own risk.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Prime Sole, its owners, directors, officers, employees, affiliates, contractors, suppliers, service providers, and partners shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of our website, products, or Services.

This limitation includes, but is not limited to:

• Loss of profits or revenue

• Loss of business opportunities

• Loss of data or information

• Business interruption

• Replacement costs

• Personal inconvenience

• Any indirect or consequential financial loss

Prime Sole shall not be responsible for damages resulting from:

• Errors or omissions on the website.

• Temporary interruptions or downtime.

• Shipping delays caused by third-party carriers.

• Unauthorized access to your account resulting from your failure to protect your login credentials.

• Events beyond our reasonable control, including natural disasters, government actions, labor disputes, internet failures, or force majeure events.

Some jurisdictions do not allow certain limitations of liability. Where prohibited by law, portions of this section may not apply to you.

SECTION 17 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Prime Sole, its affiliates, employees, officers, directors, suppliers, contractors, agents, and service providers from and against any claims, losses, liabilities, damages, expenses, costs, or legal fees arising out of or relating to:

• Your violation of these Terms of Service.

• Your misuse of our website or Services.

• Your violation of any applicable law or regulation.

• Your infringement of any intellectual property, privacy, or other legal rights of another person or organization.

• Any content you submit, upload, or share through our Services.

Prime Sole reserves the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully in the defense of such claims.

SECTION 18 – SEVERABILITY

If any provision of these Terms of Service is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions of these Terms shall continue in full force and effect and will not be affected by the invalidity or unenforceability of any single provision.

SECTION 19 – ENTIRE AGREEMENT & WAIVER

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any additional policies published on our website, constitute the entire agreement between you and Prime Sole regarding your use of our Services.

They replace and supersede any previous agreements, communications, representations, or understandings, whether written or verbal, relating to the same subject matter.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver shall only be effective if made in writing by an authorized representative of Prime Sole.

SECTION 20 – ASSIGNMENT

You may not assign, transfer, sublicense, or otherwise delegate your rights or obligations under these Terms of Service without obtaining our prior written consent.

Prime Sole may assign, transfer, or delegate its rights and obligations under these Terms at any time, including in connection with a merger, acquisition, business restructuring, sale of assets, or operation of our business, without prior notice to you.

These Terms shall be binding upon and benefit both parties and their respective successors and permitted assigns.

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements through which Prime Sole provides products or services shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any dispute, claim, or legal proceeding arising out of or relating to these Terms, your use of our website, or the purchase of our products shall be subject to the exclusive jurisdiction of the state and federal courts located in California, unless otherwise required by applicable law.

By using our Services, you agree to submit to the jurisdiction of these courts for the resolution of any legal disputes.

SECTION 22 – HEADINGS

The section headings used throughout these Terms of Service are provided solely for convenience and to improve readability.

These headings do not define, limit, or affect the interpretation of any provision contained within these Terms and shall not be used in determining the meaning or intent of any section.

SECTION 23 – CHANGES TO THESE TERMS

Prime Sole reserves the right to modify, update, or replace these Terms of Service at any time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will become effective immediately upon being posted on our website unless a different effective date is specified.

We encourage customers to review this page periodically to stay informed about any changes.

Your continued access to or use of our website after updated Terms have been published constitutes your acceptance of those revised Terms.

If you do not agree with any future modifications, you should discontinue using our Services.

SECTION 24 – CONTACT INFORMATION

If you have any questions, concerns, or comments regarding these Terms of Service, or if you require additional information about our policies or Services, please feel free to contact us.

Prime Sole Customer Support

Email: support@primesole.shop

Website: https://primesole.shop

To help us respond more efficiently, please include your name, order number (if applicable), and a detailed description of your inquiry when contacting us.

Our customer support team aims to respond to all inquiries within 24 business hours and will make every reasonable effort to resolve your questions promptly and professionally.

Last Updated: July 15, 2026

© Prime Sole. All rights reserved.

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Have a question or need assistance? The Prime Sole Customer Support team is always here to help. Whether you need assistance with your order, products, shipping, returns, refunds, payments, or any general inquiry, we're committed to providing you with prompt, professional, and reliable support.