Payment Policy

Effective Date: July 15, 2026

At Prime Sole, we are committed to providing a secure, transparent, and reliable payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, order verification procedures, and other important information related to purchases made through our website.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Payment Policy.

1. Currency & Pricing

All prices displayed on the Prime Sole website are listed in United States Dollars (USD).

The final amount shown during checkout includes:

• Product price

• Applicable sales taxes (where required by law)

• Shipping charges (if applicable)

Prime Sole currently offers Free Standard Shipping on all eligible orders within the United States unless otherwise stated.

We believe in transparent pricing. Therefore:

• No hidden payment processing fees are added during checkout.

• No unexpected service charges will be collected after your order is confirmed.

• The amount displayed before you complete your purchase is the total amount payable upon delivery for eligible COD orders.

Customers are encouraged to carefully review all pricing information before confirming their order.

2. Payment Authorization & Order Verification

After you place an order, Prime Sole will review the information provided to ensure the order is complete and eligible for processing.

Because eligible orders are paid using Cash on Delivery (COD), payment is collected only when the order is successfully delivered.

Before dispatching an order, we may:

• Verify your shipping address.

• Confirm your contact information.

• Contact you by email or phone to verify order details.

• Review the order for potential fraud or unusual purchasing activity.

Prime Sole reserves the right to delay, refuse, or cancel any order if we are unable to verify the information provided or if we believe the order may involve fraudulent or unauthorized activity.

3 Security of Transactions

Protecting your personal information is one of our highest priorities.

Prime Sole uses industry-standard security measures to safeguard customer information submitted through our website. All communications between your browser and our website are encrypted using Secure Socket Layer (SSL) technology, helping protect sensitive information during transmission.

Customers can verify that their connection is secure by checking for:

• The "https://" prefix in the website address.

• The security padlock icon displayed in their browser.

Since Prime Sole currently operates using Cash on Delivery (COD) for eligible orders, customers are generally not required to provide credit card or debit card information when placing an order.

Accordingly, Prime Sole does not collect, store, or process payment card numbers, CVV codes, or card expiration dates for eligible COD transactions.

Access to customer information is limited to authorized personnel who require such information to process orders, provide customer support, and fulfill business operations.

4. Order Confirmation

After your order has been successfully submitted, Prime Sole will send an order confirmation to the email address provided during checkout.

The confirmation may include:

• Order Number

• Product details

• Shipping address

• Estimated delivery timeframe

• Total amount payable upon delivery

• Customer support information

Receiving an order confirmation indicates that we have received your order request. It does not necessarily mean that your order has been accepted for shipment.

Prime Sole reserves the right to perform additional verification before dispatching any order.

5. Failed or Unverified Orders

Prime Sole reserves the right to cancel, delay, or refuse an order if:

• Customer information cannot be verified.

• The customer cannot be contacted.

• The shipping address is incomplete or invalid.

• Fraudulent activity is suspected.

• Inventory becomes unavailable before shipment.

If an order is cancelled before dispatch, customers will be notified whenever reasonably possible.

6. Billing & Customer Information

Customers are responsible for providing complete, accurate, and up-to-date information during checkout.

This includes:

• Full Name

• Shipping Address

• Email Address

• Phone Number

Providing incorrect or incomplete information may result in processing delays, failed deliveries, or order cancellation.

Prime Sole is not responsible for delivery issues resulting from inaccurate information supplied by the customer.

7. Payment Verification

To protect both our customers and our business against fraudulent transactions, Prime Sole may conduct additional order verification before shipment.

Verification may include confirming:

• Customer identity

• Delivery address

• Contact information

• Order details

• Product availability

If verification cannot be completed within a reasonable time, Prime Sole reserves the right to cancel the order for security reasons.

These verification procedures help ensure that all orders are processed safely, accurately, and efficiently.

8. Cancellations & Refunds

For eligible Cash on Delivery (COD) orders, customers may request an order cancellation before the order has been processed or dispatched. Once an order has entered the shipping process, cancellation requests may no longer be possible.

If a customer wishes to return a product after delivery, all return and refund requests will be handled in accordance with Prime Sole's Refund & Return Policy.

Once an approved returned item has been received, inspected, and confirmed to meet our return eligibility requirements, any applicable refund will be issued using a mutually agreed refund method. Refund processing times may vary depending on the selected refund method and financial institution.

Prime Sole reserves the right to refuse refunds for returns that do not comply with our Refund & Return Policy.

9. Overpayments & Billing Errors

Prime Sole is committed to maintaining accurate billing practices.

If a customer believes they have been charged incorrectly, overcharged, or if a billing discrepancy occurs due to an administrative or delivery-related error, they should contact our customer support team as soon as possible.

After reviewing the issue, Prime Sole will investigate the matter thoroughly. If an error is confirmed, any eligible refund or billing adjustment will be processed promptly using an appropriate refund method.

Customers may be asked to provide supporting information such as order confirmations, receipts, payment records, or other relevant documentation to assist with the investigation.

10. Taxes & Legal Compliance

Prime Sole complies with all applicable federal, state, and local tax regulations governing sales within the United States.

Where required by law, applicable sales taxes will be calculated automatically during checkout based on the customer's shipping destination.

The total amount payable, including any applicable taxes, will be clearly displayed before the customer confirms the order.

Prime Sole does not impose hidden fees or unauthorized charges beyond those presented during the checkout process.

Customers are encouraged to carefully review all pricing and tax information before completing their purchase.

11. Payment Disputes

If you have any questions or concerns regarding your payment, refund status, billing information, or any payment-related issue, we encourage you to contact Prime Sole before initiating a dispute through your financial institution or payment provider.

Our customer support team will make every reasonable effort to investigate your concern promptly and work toward a fair and satisfactory resolution.

Providing your Order Number, contact details, and a clear explanation of the issue will help us process your request more efficiently.

12. Fraud Prevention

Prime Sole is committed to protecting both our customers and our business from fraudulent activities.

To help maintain a secure shopping environment, we reserve the right to review and verify any order that appears unusual or presents a potential risk.

Fraud prevention measures may include:

• Verifying customer identity.

• Confirming shipping information.

• Contacting customers before dispatch.

• Reviewing suspicious order activity.

• Cancelling orders that cannot be successfully verified.

If fraudulent activity is suspected, Prime Sole reserves the right to refuse service, cancel the order, or take any additional action permitted by applicable law.

13. Changes to Payment Information

Customers should carefully review all order details before submitting their purchase.

If you need to update your shipping information or correct an error after placing your order, please contact our customer support team as soon as possible.

Prime Sole will make every reasonable effort to accommodate requested changes before the order enters processing or shipping.

Once an order has been processed or dispatched, changes to shipping details, payment information, or order contents may no longer be possible.

14. Changes to This Payment Policy

Prime Sole reserves the right to update, revise, or modify this Payment Policy at any time to reflect changes in our business operations, legal obligations, security practices, payment procedures, or industry standards.

Any updates will become effective immediately upon publication on our website unless otherwise stated.

Customers are encouraged to review this page periodically to stay informed about any changes.

Your continued use of our website following the publication of revised terms constitutes your acceptance of the updated Payment Policy.

15. Contact Information

If you have any questions regarding payments, billing, refunds, order verification, or this Payment Policy, our customer support team is available to assist you.

Prime Sole Customer Support

Email: support@primesole.shop

Website: https://primesole.shop

To help us respond more efficiently, please include your Order Number, full name, and a detailed description of your inquiry when contacting us.

We aim to respond to all customer inquiries within 24 business hours and are committed to resolving payment-related concerns in a fair, transparent, and timely manner.

Last Updated: July 15, 2026

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📞 Get in Touch

Have a question or need assistance? The Prime Sole Customer Support team is always here to help. Whether you need assistance with your order, products, shipping, returns, refunds, payments, or any general inquiry, we're committed to providing you with prompt, professional, and reliable support.